Support

Questions, problems or ideas for EngageLens? Email:

Please include your Chrome version and, if something isn’t captured, the capture check (see below). Never send meeting content or other people’s personal details.

Common questions

The popup shows 0 messages during a call

Open the chat panel in Meet once. If the count still stays at 0 while people are chatting, click “Capture not working? Copy capture check” in the EngageLens popup and paste the result into your email. It contains only the page’s structure, never names or messages.

The Minutes tab says there is no transcript

Minutes use Google Meet’s live captions. Turn on captions (CC) in the call, or tick “Turn on Meet captions when I join” on the EngageLens page.

Some people show as “Not found” on the Email tab

Their Meet name didn’t match anyone on your contact list closely enough. Pick or type their email in the table; EngageLens remembers your choice for that meeting.

My Google Sheet won’t import

Make sure you can open the sheet in the same browser while signed in, or set sharing to “Anyone with the link”. You can also download it as CSV or Excel and upload the file.

Where is my data stored?

Only in your browser. See the privacy policy.